Napa City Wine Tours – Privacy Policy Consent
Effective Date: Jan 13, 2026
Napa City Wine Tours (“Napa City Wine Tours,” “Company,” “we,” “us,” or “our”) is committed to protecting the privacy rights of California residents. This California Privacy Notice is provided in accordance with the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act (CPRA), and applies solely to individuals who reside in the State of California (“Consumers”).
This Notice supplements our general Privacy Policy and explains the categories of personal information we collect, how we use and disclose that information, and the rights available to California residents under applicable law.
Contact Information
📞 Toll Free: 866-345-NAPA (6272)
🌐 Website: https://www.napacitywinetours.com
1. Categories of Personal Information We Collect
Within the preceding twelve (12) months, Napa City Wine Tours may have collected the following categories of personal information, as defined under CCPA/CPRA:
A. Identifiers
- Full name
- Email address
- Telephone number
- Internet Protocol (IP) address
B. Commercial Information
- Reservation and booking details
- Transportation preferences and service requests
- Payment and billing information (processed via secure, PCI-compliant providers)
C. Geolocation Information
- Pickup and drop-off locations necessary to provide transportation services
D. Internet or Network Activity
- Website usage data
- Pages viewed, referral URLs
- Browser type, device type, and operating system
E. Customer Communications
- Customer service inquiries
- Call center communications
- Email, text, and form submissions
We collect personal information directly from you, from authorized booking agents, or automatically through our website and digital systems.
2. Purposes for Collecting and Using Personal Information
We collect and use personal information for the following business and operational purposes:
- To provide, manage, and fulfill transportation services
- To process reservations, payments, and confirmations
- To communicate trip updates, service notices, and customer support responses
- To improve service quality, operations, and customer experience
- To ensure safety, security, fraud prevention, and compliance with applicable laws
Napa City Wine Tours does not use personal information for automated decision-making, profiling, or behavioral advertising.
3. Disclosure of Personal Information
We may disclose personal information for legitimate business purposes to the following categories of recipients:
- Payment processors and financial institutions (PCI-compliant)
- Affiliated or partner transportation providers, only when required to fulfill a transportation request outside our immediate service area
- Governmental or regulatory authorities, when required to comply with legal obligations
No Sale or Sharing of Personal Information
Napa City Wine Tours does not sell or share personal information as those terms are defined under the CCPA/CPRA, including for cross-context behavioral advertising.
4. Sensitive Personal Information
We do not use or disclose Sensitive Personal Information (as defined under CPRA) for any purpose other than those expressly permitted by law, such as:
- Completing a transportation request
- Processing payments
- Ensuring safety and legal compliance
Because our use is limited to permitted business purposes, no limitation request is required.
5. Your California Privacy Rights
California residents have the following rights under the CCPA/CPRA:
Right to Know
You may request disclosure of:
- Categories of personal information collected
- Specific pieces of personal information collected
- Categories of sources and recipients
- Business or commercial purposes for collection or disclosure
Right to Delete
You may request deletion of personal information collected from you, subject to legal exceptions.
Right to Correct
You may request correction of inaccurate personal information.
Right to Limit Use of Sensitive Personal Information
Where applicable, you may request limits on use; however, Napa City Wine Tours already restricts use to legally permitted purposes.
Right to Opt-Out of Sale or Sharing
We do not sell or share personal information; therefore, no opt-out mechanism is required.
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights, including by denying services, charging different prices, or providing a different level of service.
6. Exercising Your Privacy Rights
You may submit a privacy rights request by:
- 📞 Calling 866-345-NAPA (6272)
- 🌐 Submitting a request via our website contact form
We may require verification of your identity before processing a request. Authorized agents may submit requests on your behalf with proper documentation.
We will respond to verified requests within forty-five (45) days, as required by California law. If additional time is needed, we will notify you as permitted.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide transportation services
- Meet contractual, accounting, tax, and legal obligations
- Resolve disputes and enforce agreements
When information is no longer required, it is securely deleted or anonymized.
8. Data Security Measures
Napa City Wine Tours implements reasonable administrative, technical, and physical safeguards, including:
- SSL encryption
- Secure, PCI-compliant payment processing
- Restricted access controls
- Ongoing system monitoring and updates
While no security system is infallible, we continually assess and enhance our safeguards.
9. Data Controller and Processor
We are the data controllers as we are collecting and using your Personal Data. We use trusted third parties as our data processors for technical and organizational purposes, including for payments and email marketing. We use reasonable efforts to make sure our data processors are GDPR- compliant.
10. Updates to This California Privacy Notice
This Privacy Policy may be updated from time to time for any reason; each version will apply to information collected while it was in place. We will notify you of any modifications to our Privacy Policy by posting the new Privacy Policy on our Site and indicating the date of the latest revision. You are advised to consult this Privacy Policy regularly for any changes.
In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of this Privacy Policy.
If you have any questions about this Privacy Policy, please contact us a 707-419-4700
Contact Us
For questions regarding this California Privacy Notice or to exercise your rights, contact:
Napa City Wine Tours
📞 866-345-NAPA (6272)
🌐 https://www.napacitywinetours.com
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